New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps. To remove malware, users are encouraged to download and install GoToAssist so that scammers can connect to their computers remotely and 'help' to remove detected malicious software. Typically, scammers perform fake scans and try to sell various computer protection packages, which usually cost in the of region of $200 and $1000. Download and Install GoToAssist Expert Desktop App (Mac) When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer.
Make sure to check out the latest version of this software: RescueAssist.
Citrix GoToAssist provides easy-to-use cloud-based solutions that enable organizations of all sizes to connect with customers, employees and machines online. With GoToAssist, IT professionals can deliver fast, secure remote support and monitor IT infrastructures from anywhere. GoToAssist is recognized as the worldwide market leader by IDC and ranked highest in customer satisfaction according to TSIA research.
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While this product is discontinued, check out their current product line on their official website.
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GoToAssist Features
- Asset Tracking
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- Cloud Asset Inventory
- Compliance Management
- Event Logs
- Hardware Asset Inventory
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- IT Budgeting
- IT Knowledge Management
- License Management
- Mobile Asset Inventory
- Multi-OS Support
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- Remote Access
- Scheduling
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- User Activity Monitoring